For bookshops and other trade customers
Products on this website are for sale to the public only. Please make orders for trade outlets directly through Combined Book Services.
Delivery of your order
Your order will be posted to the address that you provided when you made the order. Please note if any of the details you have given us in your delivery address are incorrect, we cannot be held liable for any item(s), which are consequently not received. You may specify a delivery address that is different from your billing address.
Please note if you have not received your order, do check with your local Royal Mail sorting office to see whether they are holding your parcel, even if you have not received notification from your postman that they are holding items for you.
We reserve the right to wait up to 10 working days from the date of despatch before replacing an undelivered item.
Please note that we cannot guarantee the use of any particular courier/delivery company.
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Purchases made as a result of this web site are backed by a 14-day guarantee. An order cancellation must be made in writing, quoting the order number, within 14 working days of receipt of goods. If you wish to cancel your order you can notify us by email, enquiries @ handheldpress.co.uk or by telephone on 01189 872952 (please give your name, the order number and a contact phone or email address). We will cancel the order immediately if we receive the cancellation before we have sent the goods to you. Where goods have already been despatched to you, they must be returned to us in accordance with the ‘Returns and Exchanges’ section below.
The provisions of this clause do not affect your statutory rights.
Returns and exchanges
We hope that you will be delighted with your books. However, if the physical condition of any books you have received from Handheld Press does not meet with your expectations, you can return them to us at any time within 14 days of receipt. We will issue a full refund or a replacement book as soon as possible after you cancel your order. The cost of returning goods to us will be your responsibility. Please remember the item is under your ownership and is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to us for refund will not apply in the following circumstances:
- Any books that, from evident spine cracking or page damage, have not received reasonable care while they were in your possession.
- If the book is not returned with the order number.
If you return an item because of an error on our part, or because it is damaged or has printing faults, we will happily refund the full value of the item and your costs for returning it to us. Where this is the case, the item(s) must be returned in the condition in which you received it within 14 days of delivery.
Where a refund has been requested, it will be issued within 30 days.
We regret that postage and packing costs for unwanted items cannot be refunded.
The address for returns is:
34 Avenue Heights
Reading RG2 0EP
Privacy and data protection
Handheld Press is committed to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act. The information you give will only be used to process your order; we will never collect sensitive information about you without your explicit consent. At no time will any information gained about you be passed on to any third party for marketing purposes. We will treat you and your personal data as we would hope to be treated by others.
Anonymous data collection
We use technology to collect anonymous information about the use of our website. For example, our web server automatically logs which pages of our website our visitors view, the IP addresses of their computers and web browsers the visitors use. This technology does not identify you personally,it simply enables us to compile statistics about our visitors and their use of our website. Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view. Again, this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.
In order to collect the anonymous data described in the preceding paragraph, we use temporary ‘cookies’ that remain in the cookies file of your browser until the browser is closed.
Cookies are also used on this site within the checkout page. For your convenience, the cookie placed on your computer simply retains locally your shopping basket contents while you are shopping and also your contact details so you do not have to re-enter them should you want to modify the contents of your shopping basket or if you wish to order from us again at some time in the future.
Most browsers will allow you to delete these cookies from your computer whenever you like. Alternatively you can set your web browser to notify you when cookies are placed on your computer, or set it to refuse them. Choosing to refuse them will not prevent you from purchasing from our website.